Team Coordination Dashboard

Technician availability, workload management, shift coordination, and real-time performance tracking

On-Call

Available

On Break

Offline

Resolved Today

Technician Status Board

Daniel Okafor

Senior IT Specialist

On-CallON

4.9/ 5.0

Active Tickets

Resolved Today

Avg Response

NetworkingVPNMicrosoft 365

Marianne Beauchamp

Security Analyst

On-CallQC

5/ 5.0

Active Tickets

Resolved Today

Avg Response

Endpoint SecurityRansomware ResponseSIEM

Sanjay Patel

Cloud & SaaS Specialist

On-CallBC

4.8/ 5.0

Active Tickets

Resolved Today

11m

Avg Response

Microsoft 365Google WorkspaceAzure

Alain Rousseau

Desktop Support Lead

On-CallAB

4.7/ 5.0

Active Tickets

Resolved Today

Avg Response

WindowsQuickBooksHardware

Janet MacPherson

Network Engineer

On-CallNS

4.9/ 5.0

Active Tickets

Resolved Today

13m

Avg Response

Email ServersDNSFirewalls

Kevin Tran

AI & Automation Specialist

AvailableON

4.8/ 5.0

Active Tickets

Resolved Today

Avg Response

AI IntegrationWorkflow AutomationAPIs

Laura Winters

Remote Support Specialist

On BreakMB

4.6/ 5.0

Active Tickets

Resolved Today

12m

Avg Response

Remote DesktopPrinter SupportOffice 365

Omar Hassan

IT Support Analyst

AvailableBC

4.7/ 5.0

Active Tickets

Resolved Today

10m

Avg Response

Virus RemovalData RecoverymacOS

Current Workload Distribution

Technician

Workload

Capacity

Daniel O.

2/5 tickets

Marianne B.

1/5 tickets

Sanjay P.

1/5 tickets

Alain R.

1/5 tickets

Janet M.

1/5 tickets

Kevin T.

0/5 tickets

Laura W.

0/5 tickets

Omar H.

0/5 tickets

On-Call

Available

Break/Offline

Today's Shift Coverage Schedule

Time Block	Zone	Technicians	Coverage Level
00:00–06:00	All Canada	4 active	Night Shift
06:00–12:00	All Canada	8 active	Morning Shift
12:00–18:00	All Canada	8 active	Afternoon Shift
18:00–00:00	All Canada	6 active	Evening Shift

Team Performance Summary

1.9 hrs

Avg Resolution Time

Last 30 days

4.9/5

Client Satisfaction

4,200+ reviews

96.4%

SLA Compliance

This month

Tickets Resolved Today

of 62 created

Manage Dispatch & SLA Performance

Route tickets intelligently and track service level compliance across all zones

Service Dispatch SLA Management

Technician Status Board

Daniel Okafor

Senior IT Specialist

On-CallON

4.9/ 5.0

Active Tickets

Resolved Today

Avg Response

NetworkingVPNMicrosoft 365

Marianne Beauchamp

Security Analyst

On-CallQC

5/ 5.0

Active Tickets

Resolved Today

Avg Response

Endpoint SecurityRansomware ResponseSIEM

Sanjay Patel

Cloud & SaaS Specialist

On-CallBC

4.8/ 5.0

Active Tickets

Resolved Today

11m

Avg Response

Microsoft 365Google WorkspaceAzure

Alain Rousseau

Desktop Support Lead

On-CallAB

4.7/ 5.0

Active Tickets

Resolved Today

Avg Response

WindowsQuickBooksHardware

Janet MacPherson

Network Engineer

On-CallNS

4.9/ 5.0

Active Tickets

Resolved Today

13m

Avg Response

Email ServersDNSFirewalls

Kevin Tran

AI & Automation Specialist

AvailableON

4.8/ 5.0

Active Tickets

Resolved Today

Avg Response

AI IntegrationWorkflow AutomationAPIs

Laura Winters

Remote Support Specialist

On BreakMB

4.6/ 5.0

Active Tickets

Resolved Today

12m

Avg Response

Remote DesktopPrinter SupportOffice 365

Omar Hassan

IT Support Analyst

AvailableBC

4.7/ 5.0

Active Tickets

Resolved Today

10m

Avg Response

Virus RemovalData RecoverymacOS

Time Block

Zone

Technicians

Coverage Level

00:00–06:00

All Canada

4 active

Night Shift

06:00–12:00

All Canada

8 active

Morning Shift

12:00–18:00

All Canada

8 active

Afternoon Shift

18:00–00:00

All Canada

6 active

Evening Shift