Rapid-response emergency IT support available around the clock. System failures, ransomware attacks, complete outages, data loss — we respond within the hour, any day, any time.
What's Included
< 1 hour response time
Available 24 hours a day
Ransomware emergency response
Complete outage recovery
Business continuity support
No extra charge for nights/weekends
How It Works
01
Immediate Contact
Reach us via voice session, phone, or emergency chat — we pick up 24/7.
02
Rapid Assessment
Senior technician assesses scope within 15 minutes of contact.
03
Emergency Resolution
All available resources deployed — we don't stop until you're back online.
04
Post-Incident Report
Full written report within 24 hours of resolution.
Pricing
Emergency Diagnostic
Free triage, no obligation
$0
Emergency Session
First 90 minutes, any severity
$99
Full Incident Response
Extended response, senior engineer
$199/hr
After-Hours Add-On
Priority 24/7 access for any plan
$59/mo
✅ No Fix, No Pay on all sessions. Prices in CAD. HST/GST may apply.
Frequently Asked Questions
Are you really available at 3am?
Yes — we have technicians on-call 24 hours a day, 7 days a week, 365 days a year. Emergency sessions are routed to an on-call senior technician within minutes.
Do you charge extra for nights and weekends?
Standard emergency rates apply at all hours — no after-hours surcharge. The $99 emergency session rate is the same at 3pm or 3am.
Get Started Today
Free diagnostic — no credit card, no obligation. No Fix, No Pay guaranteed.